The aftersales agent looks after your workshop’s customers on WhatsApp: it books appointments, answers questions and lets them know the vehicle is ready.
Spagna
Portogallo
Stati Uniti
Cile
Costa RicaWhat it does
Cafler’s aftersales agent talks to the end customer on WhatsApp, the channel they already have open on their phone. It is personalised with your business — your services, your opening hours, your calendar — and it has the technical grounding of the sector, so it understands what the customer is asking. When the conversation calls for human judgement, someone from the workshop takes over from the console and carries on in the same thread.
- Books appointments straight onto your calendar, using the workshop’s real availability.
- Answers customer questions at any hour, with the details of your services.
- Lets the customer know when the vehicle is ready for collection.
- Your team steps into the conversation whenever they want and hands control back to the agent when they are done.
How to switch it on
- 1Set your workshop up on Cafler OS: start with the free trial.
- 2We connect your workshop’s WhatsApp number and personalise the agent with your services and hours.
- 3Done: the agent handles WhatsApp and your team oversees the conversations from the console.
Working with another tool?
The catalogue grows in stages and every integration is built by Cafler. Tell the team what you work with and we will tell you what is live today and what is on the way.