LINE
The same aftersales agent, on the channel customers use in Taiwan: appointments, questions and collection notices over LINE.
Cost: Plan requiredCommunication
Available in
Taiwan
TaiwanWhat it does
In Taiwan the conversation with the end customer happens on LINE, so Cafler’s aftersales agent works there with the same capabilities it has on WhatsApp: personalised with your business, grounded in the technical side of the sector, and with a human handover from the workshop console.
- Books appointments onto the workshop’s real calendar from the LINE chat.
- Answers customer questions in traditional Chinese at any hour.
- Lets the customer know when the vehicle is ready for collection.
- Your team takes over the conversation whenever it is needed.
How to switch it on
- 1Set your workshop up on Cafler OS: start with the free trial.
- 2We connect your workshop’s LINE account and personalise the agent with your services and hours.
- 3Done: the agent handles LINE and your team oversees the conversations from the console.
Working with another tool?
The catalogue grows in stages and every integration is built by Cafler. Tell the team what you work with and we will tell you what is live today and what is on the way.