Everything you need to know about Cafler

Cafler is the AI for automotive aftersales: a platform that automates your workshop's operations end to end —check-in, quotes, scheduling, invoicing and customer communication— so you save time and win more work.

For independent workshops, workshop networks and groups, dealerships, fleets, service stations and any aftersales business that wants to digitise and automate its operations. It scales from a single workshop to a multi-site network.

Cafler operates today in the United Kingdom, United States, Spain, France, Chile, Costa Rica and Taiwan, among other markets, with per-country tax and language settings. We're continuously expanding coverage.

English, Spanish, French and Traditional Chinese out of the box. Other languages can be enabled on request.

Cafler is modular: scheduling and workshop status, customer and vehicle CRM, work orders, quotes with payment links, digital check-in with signature, inspection checklists, invoicing and ERP, spare-parts marketplace, pricing and stock. Turn on the modules you need.

Search for the product in the marketplace, add it to the cart and confirm: a single order and a single invoice even when several suppliers are involved, with coordinated delivery. Cafler already has the agreements in place, so you don't negotiate with each supplier.

Yes. Cafler connects via API and standard integration (JSON/FacturaE) with the most common workshop systems, with no need to replace your DMS, accounting tool or current calendar.

Basic setup takes minutes with the AI guiding you step by step: hours, services, bays, staff, stock and pricing. Full rollout —with data migration and team training— is usually ready within a few days.

Always. The AI suggests and prepares actions, but quotes, charges and customer communications require your explicit approval.

Every AI decision is logged and reversible. You can correct it on the spot and the model learns from your feedback.

No: it's your copilot inside Cafler OS. It saves you the journey in the day to day —creating an appointment, checking stock, registering a customer, uploading a document— and everything it does is recorded in its module, with its own screen and history.

Ask for it in plain words. "Book Monday at 10 for Amanda's Ford Focus", "how much Michelin stock do I have?", "how do I set up opening hours?". Without walking through menus or knowing which screen everything lives on, and with the answer or the action done in seconds.

Yes, and it's what saves the most time. Give it an Excel, a CSV, a PDF, a Word file or a photo of a list and it extracts the data on its own: stock and delivery notes, customers and vehicles, service rates, staff or warehouses. It shows you a summary of what it understood and loads it once you confirm.

It works from day one, and it performs at its best once you have opening hours, services, staff and the warehouse in place. If you haven't done that yet, Cafler AI takes you through it step by step: what to set up, in what order and what each thing is for.

It's designed not to make things up: it always checks your workshop's real data before answering and, if it doesn't have a figure, it says so instead of guessing. It confirms with you before every important action and never assumes one it hasn't completed, so what it tells you is what's in your platform.

It runs on Amazon Bedrock with Claude models: the most capable one for conversation, and a faster one for whatever appears inside a screen, where every second counts. And one design rule holds it all together: calculations with consequences — prices, quantities, priorities — are done by the platform, not by the model. The AI writes on top of figures that are already worked out.

Yes, Cafler AI comes with every Cafler OS plan. Each plan includes a monthly AI usage allowance, shared across your whole organisation, and you can see your usage at any time from the back office.

We let you know in good time as you approach the limit, and you top up the allowance instantly from Settings — or move up a plan if it's worth keeping the pace. The allowance renews on its own every month.

Yes. The customer keeps writing to your usual number.

Yes, it identifies itself as an assistant and can always be asked for a person.

The AI pauses, letting the customer know, and conversations pass to your team.

In each customer’s language, automatically.

Appointments and tyre quotes. We’ll keep adding services.

In your Cafler platform, GDPR compliant.

Pricing is per workshop and scales with usage and the modules you enable. Book a demo and we'll send you a tailored proposal within 24 hours.

Yes. We offer a 30-day pilot in your real workshop, with full onboarding and no commitment.

No forced lock-in. We work on a subscription basis and you can adjust or cancel your plan as your workshop evolves.

All data is encrypted at rest and in transit, with daily backups, and processed in line with the GDPR. We are in the process of obtaining ISO/IEC 27001 certification.

Yes. You set granular permissions per module (view, create, edit, delete) and assign roles to each user, so everyone in the workshop only accesses what they should.

Yes. Cafler complies with the General Data Protection Regulation. It also helps you manage your customers' consent: when you add them you can capture their digital signature for data and communications, and the AI warns you before contacting a customer who hasn't given it.

Your workshop's and your customers' data is yours. Cafler processes it to provide the service and you can export it whenever you want; we never sell it to third parties.

A specialist guides your go-live: account setup, data migration, team training and tuning the AI to the way you work. No disruption to your operations.

Yes. You can upload your files in Excel, CSV, PDF or image format and the AI extracts and loads the data for you —customers, vehicles, services, stock or staff— with no manual entry.

You get ongoing support from our team and frequent product updates. We gather your feedback to keep improving the platform.